Wednesday, July 11, 2012

Would you want to give a second chance for a first bad impression?

There is no second chance for a first impression.I was queuing up to buy a sandwich.Have you had the feeling that sometimes you don't feeling important or get the simple respect that you deserve. The service provider who was dutiful to take my order was daydreaming. After her coworker nudge her she attended to me but this time with no eye contact and was talking to the coworker in a foreign language. What is wrong with this picture with regards to the service provider at this customer interaction point? To make the situation worse she disappears to the corner and lets the coworker salvage the situation for her.As a customer would you get the perspective of being mocked at if you experienced this treatment? With regards to the service interaction, do you face a similar experience, please share your comments with me.